Episode 5: Paul Ferguson
Thank you Paul Ferguson for joining yesterdays episode of "To Customer Value & Beyond". We discussed your impressive work in Partner Success to Customer Success in companies like Cisco
& Tanium, your volunteering work with Suited & Booted, where you are able to combine your genuine interest in people with your unique sense of style to having been a thought leader for over a decade already.
Get inspired on the topics of leadership, Customer value & how to motivate people to giving their best. Check the link in the comments for the recording & follow me to not miss our weekly live shows.
Big thank you to Jim, for being the greatest co-host and helping me improve my moderation skills (check the ending to see how it's not done!)
https://youtube.com/live/k33Fy2PxUJE?feature=share
Episode 4: Richard Anderson
We’re thrilled to announce that Richard Anderson, seasoned CCO and manager I had the honour of working with, will be joining us to share his unique insights on the evolving world of Customer Success and SaaS. When: Next week, at 5 PM CET Where: Right here on our show, “To Customer Value & Beyond” Don’t miss out on this chance to learn from one of the leading minds in the field. Get ready to explore new perspectives, practical strategies, and stories that will take your customer success game to the next level! Stay tuned for more details - see you there!
https://youtube.com/live/CxNoLt_jU98
Episode 3: Dan Steinman
We’re thrilled to welcome Dan Steinman, a true expert in scaling SaaS businesses and one of the pioneers of Customer Success. With experience at Epiphany, NearbyNow, Mozes and Marketo, Dan literally wrote the book on building successful, customer-led organizations. 📅 Join us next week for an insightful conversation on driving growth through customer value. 💡 Expect bold insights, real-world lessons, and a no-BS approach to what truly matters in B2B SaaS.
https://youtube.com/live/o4veBnnaRfw
Episode 2: Kate Forgione & Kathleen Rouse, MBA
Kate Forgione has been rocking the CS world since 2012, working with companies like KPMG, Yammer, Inc. and Microsoft before founding one of the largest CS communities on the planet: the Customer Success Network (still thriving today!). She’s Australian (expect great stories), living in the UK (tea-drinking confirmed) and known for her razor-sharp wit and industry expertise. Kathleen Rouse, MBA is a CS leader who has had the honor of leading high-performing teams at medium and large companies like Coursera, Certinia, Microsoft and Yammer, Inc.. She now advises companies globally on their CX strategy as Founder & Principal of Cultivate CX. She’s a Gainsight Gamechanger, President’s Club Winner, a top Customer Success influencer. Oh, and she even wrote a book for a “smaller” audience (spoiler: it’s a children’s book)! 🚀 📢 What’s Coming Up: ✨ Tales from a decade in Customer Success 🌍 Insights on building and scaling a global CS community 😂 A few laughs along the way 💬 Got a burning question for our guests? Drop it in the comments, and we’ll tackle it live! Sign up here to join the fun! #CustomerSuccess #CustomerValue #CSNetwork #LinkedInLive #ToCustomerValueAndBeyond
https://youtube.com/live/wHhiBwYoOII
Episode 1: Jim Smith
With nearly 6 years at Freshworks as Director of CS and a stellar track record at Signavio, Jim’s journey through the CS galaxy is inspiring. Plus, he’s now on the lookout for his next challenge - don’t miss your chance to learn from him live! 📢 What’s Coming Up: ✨ Stories from life in CS leadership 💡 Job market tips and tricks ⚙️ Jim’s secrets to simplifying complex workflows 😂 And plenty of laughs along the way 💬 Have a question for Jim? Drop it in the comments, and we’ll answer it live! #CustomerSuccess #CustomerValue #LinkedInLive #CareerGrowth #ToCustomerValueAndBeyond