Was die Leute sagen
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Was die Leute sagen *
„Steven is one of the rare breed of people that think deeply and are constantly looking for new ideas and approaches in oder to improve himself and others.
I always enjoy our discussions and projects we work together on as I know I am going to get a great blend of innovation and pragmatism. I know I will learn and benefit from our interactions. Long may they continue!“
– CEO, CS Consulting Company (UK)
„I’m excited to recommend Steven for his great work with us. He’s been instrumental in realigning our customer strategy to better meet the needs of our BGM clients.
Steven and I met around 6 years ago when he provided invaluable guidance on how to initially set up our team. Since then, he has continued to support us in numerous ways.
Steven quickly understood what our clients needed and helped us improve our customer engagement. He helped streamline processes, developed useful conversation guides, and optimized how we leverage our tools, which made a big difference.
I highly recommend Steven for any role that involves customer strategy and driving positive change.“
– CEO, Health Management, B2B SaaS (DE)
„Steven and i worked closely together as part of the restructuring senior management team brought in. It was an absolute pleasure working with Steven, and as CMO > CCO relationships go, our alignment and shared vision created a very impactful direction for the business. Steven's experience and strategic ownership was critical in developing the customer engagement and retention strategies. Steven brought new processes to life quickly and developed a very high performing team. Steven was also extremely focused on our core KPI's and led the company in our drive towards improvements in our key metrics. Not only a great leader within Customer Success, but also an extremely impactful and visionary senior leader for any scale up business. I have continued to align and connect with Steven on a personal and profession level and deeply value his council and insights.“
– CMO, Senior Marketing leader & Tech Marketing Advisor (UK)
„During Steven’s time as my direct manager and CCO, I was lucky enough to experience an environment where employees feel empowered and supported to thrive. He fostered a workplace culture that encouraged creativity and collaboration. His leadership style could simply be described by openness, approachability, and a genuine concern for the well-being and success of his team members.
His commitment to enabling the growth of his employees provided me with the space and resources necessary to explore my potential and contribute meaningfully to the organization. Under his guidance, I was encouraged to take on challenging projects, develop new skills, and grow into being a more confident and capable professional. He offered valuable feedback and guidance, allowing me to learn from both successes and failures.
His insights and understanding of market dynamics in customer success have been invaluable in shaping our approaches and initiatives, ensuring our team remains at the forefront of industry advancements. It has opened a world of opportunities in terms of expanding and optimizing our operations.
Despite his methodological and pragmatic approach, he was equally empathetic of our customers’ needs, forging meaningful relationships and long-term partnerships, where his background in Customer Success really shone through, while remaining relatable both from a strategic and operational point of view. This perfectly depicts how despite his extensive expertise, Steven was always down to earth and approachable.
I have no doubt that he will continue to positively influence the lives and careers of those fortunate enough to work with him, and I would be delighted for our paths to cross again in the future.“
– Senior Director Customer Success, eCommerce Company (PL)
„I had the tremendous pleasure to work with Steven during his tenure. And this was a challenge. As Lead Operating Partner, we worked together in reshaping the Customer Success Department and processes. His experience was key. I have much appreciated his knowledge of the industry, ability to anticipate where things could go wrong. He was also able in few weeks to produce the new framework and playbook of the department. With more than 90 people, and for most of them very young, it was important to transfer the knowledge, and let people develop their own skills.
I am very satisfied with what we achieved, and I am sure it will remain a great foundation for the company.
Steven is a seasoned leader, he can empower his team, and make sure results are delivered at the same time.
I strongly recommend Steven for any new challenge he might take.“
– Lead Operating Partner, Private Equity Company (UK)
„I have been working with Steven for more than 6 years. Steven was the driving force behind the development of our broadly recognized Customer Success function. When CSM was still a mostly American discipline, Steven started a network of practitioners in Germany, connected to the thought-leaders across the globe and implemented best practices at Signavio.
Steven’s veins are filled with CSM blood. He believes in the distinguishing power of putting the customers' success into the center of an enterprise and will always fight too improve the customers' experience.“
– SVP Engineering, Public Software Company (DE)
„I had the pleasure of working with Steven during a consulting engagement we delivered in 2019. Steven's passion for customer success, his passion for his team & their development and his structured & pro-active approach to delivering value to every Signavio customer shone through in our time together.“
– Customer Success Consultant (UK)
„I've personally worked with Steven over the years while partnering in the process automation domain, where we worked together to create technical marketing around integration of their product with ours. Steven has since risen in the ranks and I've had the pleasure of moving beyond colleagues to friends and met up with Steven around the globe when our travel paths crossed.
Steven is a congenial, thoughtful, sincere, and loyal person who's never willing to forget the end user perspective. He's able to translate complex topic in his domain of expertise into clear language for developers, architects, and C-level parties. It's a real pleasure to work with such an intelligent and personable young man (well, he's getting older but hey....). I always look forward to each time we get the chance to chat and catch up about the market, technology, or just how life is treating us.“
– Chief Evangelist Process Automation, Public Software Company (US)
„Steven's passion for tech and CSM is very contagious and motivating. He launched the Customer Success Meetup in Berlin, which became the Pulse Local Berlin - Customer Success Meetup with over 600 people. It is so refreshing to speak with him because he is open to testing new ideas and formats. What I value about Steven is that he is very supportive and always up to exchange knowledge. It is always a gain meeting with you.“
– Founder Business Consulting & Services (DE)